Contact Us!

First Steps is a program of the Cabinet for Health and Family Services. This interdisciplinary program brings together resources from the fields of education, health and social services to meet the special needs of children and their families. 

Regular hours are 8 a.m. to 4:30 p.m. (EST) 


First Steps State Lead Agency mailing address: 

First Steps Program 

Department for Public Health 

275 E. Main St., HS2W-C 

Frankfort, KY 40621 

Phone: (877) 41STEPS or (877) 417-8377 

Fax: (502) 564-0329 or (502) 564-8003

As of June 2021, the First Steps office is currently being renovated and we anticipate that staff will continue to work from home for the next year or so. Our 877-417-8377 and 502-564-3756 phone numbers continue to be valid. However, please be aware that since staff are telecommuting, it is not likely that someone will be consistently available in the office to take a call directly at an extension. The 877-417-8377 number is answered 7:30 am - 3:30 pm Monday through Friday. Voicemails can also be left on this number, but if the voicemail is garbled and we can't hear the information, we have no way to contact the caller because incoming calls are forwarded and don't show the caller's number. Email is the most effective way to reach First Steps staff. Anyone wanting to make a referral can use the email, which is monitored Monday-Friday during business hours.

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